Refund Policy

Last updated 28 August 2026

30-day money-back guarantee

If TheRealMeal isn't for you, request a full refund within 30 days of your order date — no explanation needed.

How to request a refund

Refunds for TheRealMeal are processed by our payment provider and reseller, Paddle, which is the Merchant of Record for all our orders. To request a refund within the 30-day window, visit paddle.net and enter the email address you used at checkout, or contact Realm through the details in the app and we will pass your request on. Approved refunds are returned to your original payment method; your bank or card issuer may take a few business days to show it.

Cancelling your subscription

You can cancel your monthly membership at any time. Cancelling stops future renewals; you keep access for the remainder of the billing period you have already paid for. Cancelling on its own does not issue a refund — request one as described above if you are within the 30-day window.

Renewals after the first 30 days

After the guarantee period, monthly renewal charges are generally non-refundable, but if something has gone wrong — a duplicate charge, a renewal you did not expect, or a technical fault that stopped you using the Service — get in touch. We and Paddle review these case by case and will do the right thing.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under the consumer law of your country. Paddle's own refund policy also applies to your purchase.

See also our Terms & Conditions and pricing.